Overview:

We do not accept returns. We do not provide refunds or exchanges.

In case of breakage during transportation, we will replace the product without additional costs. You will have to make an unboxing video on the day of delivery to submit as proof for transit breakage.

The video has to be mailed to [email protected] with your Order ID and necessary details. If the video is not received on the day of delivery, we can’t offer you a replacement.

To complete your replacement, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

It may happen that the item may not be in stock for us to replace against the damaged product. In such a case, we need 25-30 business days to make a fresh product for you. Or we can issue a store credit of the same value equal to your final payment made against the product.

You can then use the same store credit to make any other purchase from the website.
There are certain situations where only partial store credits are granted:

– Product with obvious signs of use and tampered with.
– Any item missing parts for reasons not due to our error.
– Once you put in a request for the replacement of the damaged product, Team Capstona will go through all the proof and take the final call.
– In case you are eligible for replacement, kindly pack the product with all the broken pieces inside the parcel.
– We will arrange for a pick-up within 3-4 business days.

You will receive the store credit/replacement product once the material reaches back to Capstona warehouse facility.

Kindly note, we do not provide open delivery. We deliver through third-party logistics and the delivery agent is not the concerned person for the replacement. 
You will have to contact us at +91 7737 333 333 or [email protected] on the day you receive the delivery to register your request.

Our collection is made of natural stone, marble, and metal. Please note that these products have natural highlights and veins and are hand-made. Each product will have variations. These properties are NOT CONSIDERED DAMAGED, SCRATCHED, OR BROKEN. In such cases, we will not offer replacement or store credit.

Replacement:

Once your damaged product is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your credit/product.

If you are approved, then your replacement will be processed, or store credit will automatically be applied to your account, within 7-15 business days.

Sale items:

Only regular priced items may be replaced. Sale items cannot be replaced, but a store credit can be offered in such a case.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and request for a pick-up on [email protected]

Need help?

Contact us at [email protected] for questions related to refunds and returns.